General Conditions - Nuki Maintenance Service

The purpose of this contract is to provide maintenance fees:

• Guaranteed free on-site assistance in less than 6 business hours during working hours (business days from 9:00-18:00) up to 4 times per year. Outside working hours, an additional 50€+VAT per visit always applies;
  
• Monitoring of battery levels and exchange/replacement whenever necessary.
  
• Immediate part replacement in case of failure (we will subsequently investigate if the problem is covered by warranty or misuse. The apartment becomes functional immediately (in case of misuse, a subsequent payment for the installed unit will be required).

The start date will be from the payment date or, if it has not yet been installed, from the installation date.

The contract term is annual and can be started at any time of the year.

For the provision of the services mentioned above, the CONTRACTING PARTY will pay the CONTRACTOR the amount of 50€ + VAT (monthly) or 450€ + VAT (annually) *

* Estimated price for the Lisbon region.

Obligations of the CONTRACTOR:
a) Perform the services with care, diligence and within the stipulated deadlines.
b) Maintain confidentiality regarding all information and documents provided by the CLIENT.

Obligations of the CLIENT:
a) Provide all necessary information and documents for the execution of the services.
b) Pay promptly the agreed amount for the provision of services.
c) Requests for assistance that require a mandatory response in a timely manner, must always be placed through two of the three available channels (email, whatsapp, phone).