Reimbursement policy

We have a 15-day return policy, which means you have 15 days after receiving the items to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with tags and in its original packaging, sealed if applicable. And accompanied by the purchase invoice.

To initiate a return, you must contact us by email at geral@smartify.pt . If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The expenses in the case of return without damage/defects are the responsibility of the customer.

In case of any clarification, you can contact us at geral@smartify.pt

Damages and issues

Please inspect your order at the time of receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and correct it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as personalized products (like special orders or customized items) or consumables. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns of promotional items or gift cards. 

We do not accept returns of third-party brand products that are not Smartify, namely Google / Nest, Amazon / Alexa, Xiaomi, Broadway, Sonoff, etc. Except for defective items.

Refund 

We will notify you as soon as we receive and inspect your return and will inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.