Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your items to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging, sealed if applicable. And accompanied by the purchase invoice.

 

To start a return, you must contact us by email at geral@smartify.pt . If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Expenses in the case of a return without malfunctions/defects are the responsibility of the customer.

In case of any clarification, you can contact us at geral@smartify.pt

Damages and issues

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 

Certain types of items cannot be returned, such as personalized products (such as special orders or personalized items) or consumable products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. 

We do not accept returns of products from third-party brands other than Smartify, namely Google / Nest, Amazon / Alexa, Xiaomi, Broadway, Sonoff etc. Except for defective items.

Refunds 

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.