You were setting up your shelly device just bought and gave you the following error: "Is this device already linked to another account/user"? We teach you how to solve!
This error is essentially due to a system bug and for that you need to format it. For Resolve follows the following steps:
1. Make sure your device has the latest firmware or makes an OTA update through this link: http://deviceip/ota?url=http://archive.shelly-tools.de/version/v1.12/SHPLG-S.zip (Copy and glue in your browser and exchange "deviceip" to your device's IP).
2. Performs the following command: http://deviceip/longifyid (This will make a factory reset).
3. Returns the device again on the Shelly application as normally.
And it's already! Now you can use your shelly device freely for what you have purchased.
Any more smart home/ house or other devices question? Now contact us now for all Domotic clarifications for here.
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