Como resolver o erro "The device is already owned by another user/account" na app Shelly Cloud

Were you configuring your newly purchased Shelly device and got the following error: "This device is already linked to another account/user"? We teach you how to solve it here!

This error is essentially due to a system bug and for that you need to format it. To resolve it, follow these steps:

1. Make sure your device has the latest firmware or do an OTA update via this link: h ttp://deviceip/ota?url=http://archive.shelly-tools.de/version/v1. 12/SHPLG-S.zip (copy and paste into your browser and change "deviceip" to your device's IP).

2. Run the following command: http://deviceip/longifyid (This will perform a factory reset).

3. Re-configure the device in the Shelly app as usual.

Shelly products

And that's it! Now you can use your Shelly device freely for what you bought.

Any more questions about smart home / smart home or other devices? Contact us now for all home automation inquiries via here .

Now you're one more step ahead to have a smart home completely customized to your liking . See our collection of Shelly products

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