You were setting up your newly purchased Shelly device and you got the following error: "This device is already linked to another account/user"? We will teach you how to resolve it here!
This error is mainly due to a system bug and for that, you need to format it. To resolve it, follow these steps:
1. Make sure your device has the latest firmware or perform an OTA update through this link: http://deviceip/ota?url=http://archive.shelly-tools.de/version/v1.12/SHPLG-S.zip (copy and paste it into your browser and replace "deviceip" with your device's IP).
2. Run the following command: http://deviceip/longifyid (This will perform a factory reset).
3. Reconfigure the device in the Shelly application as usual.
And that's it! Now you can use your Shelly device freely for what you purchased it for.
Any more questions about smart home or other devices? Contact us now for all home automation clarifications here.
Now you are one step closer to having a completely customized smart home to your liking.
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2 comments
Torsten David
Ist bei mir das gleiche problem.
Steven Koch
Das funktioniert bei mir leider nicht, meine ID ist bereits 12-Stellig und der Fehler tritt auf, seitdem ich die neue APP installiert habe.