Were you configuring your newly purchased Shelly device and got the following error: "This device is already associated with another account/user"? We teach you here how to solve it!
This error is essentially due to a system bug and for that you need to format it. To solve it, follow these steps:
1. Ensure that your device has the latest firmware or perform an OTA update via this link: http://deviceip/ota?url=http://archive.shelly-tools.de/version/v1.12/SHPLG-S.zip (copy and paste into your browser and replace "deviceip" with your device's IP).
2. Execute the following command: http://deviceip/longifyid (This will perform a factory reset).
3. Reconfigure the device in the Shelly app as normal.
And that's it! Now you can freely use your Shelly device for what you bought it for.
Any other questions about smart home or other devices? Contact us now for all home automation clarifications here.
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2 reviews
Torsten David
Ist bei mir das gleiche problem.
Steven Koch
Das funktioniert bei mir leider nicht, meine ID ist bereits 12-Stellig und der Fehler tritt auf, seitdem ich die neue APP installiert habe.