Please check the following situations:
1. Stable cable connection (if there are poorly insulated cables in the installation).
2. If you have the capacitor installed at the light point.
3. If there is any drop in the WiFi signal (this may happen if you use repeaters, for example).
4. If the device is connected to a 2.4 GHz WiFi network. It cannot be a mixed one (it is common for homes to have a mixed network that incorporates both 2.4GHz and 5GHz bands).
5. If there is any routine that triggers the action of turning on the switch
6. If you have a connection to Google Assistant or Amazon Alexa, if you have any setting to randomly turn on the lights to simulate presence in the house.
7. If none of the above points apply, please try to reset the equipment.
8. Also check if you installed the equipment correctly, you can see the tutorial for it above.
If you continue to have problems, please send an email to geral@smartify.pt with the order number, the product that is having problems and a brief explanation or video of its behavior.
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Painéis solares portugal
Se o seu Interruptor de Luz Inteligente não está funcionando ou está agindo estranhamente, verifique as conexões dos cabos, a instalação do capacitor, e se o sinal WiFi está estável. Além disso, garanta que o dispositivo esteja em uma rede de 2,4 GHz e revise as configurações de rotinas e assistentes. Se persistir, restaure o dispositivo e consulte o tutorial. Para mais ajuda, envie um e-mail para geral@smartify.pt com detalhes do problema.